First off, I stick by my original statement that most people are transitionary for the most part. So, I will give those people the smallest of passes. And yes, here’s the obligatory (but true) “I also worked a CS job at various points in my life” comment. And I also approach CS people with a cordial, polite attitude. Having said that, I could give two squirts of rat piss about your hurt feelings from your previous call/customer. At the risk of sounding callous, I don’t care what the previous fucktard said to you. That was them, this is me. So if you need to take a moment, take a fucking moment to clear your head. Otherwise, treat me as a different individual. And if this is too much to handle, try this cliche on for size: find a different job. There is no excuse for me to have to deal with your surliness for no reason. Customer service is just that.

It’s hard to be good in a sea of incompetent assholes. Everyday I hear the conversations of the knuckle draggers around me, and I’m amazed that these people have made it at least 18 years without getting themselves Darwinned.

Sprint is terrible, so i went to US Cellular.

your right returning things is the worst experience.

seems to me like anyone can be a customer service rep. ANYWHERE.

I think they must take a test to make sure they don’t have too much personality before being hired.